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PostPosted: Wed Aug 07, 2013 5:05 pm 
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Joined: Wed Aug 07, 2013 4:57 pm
Posts: 3
Hello, I trying to activate the XRayCatSurvivalToolkit but I'm getting the "server communication problem" message. I'm not experiencing any network or communication problems, there is NAT only without firewall. How can I activate your plugin? Which tcp port and IP of server are used for activation?


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PostPosted: Fri Aug 09, 2013 1:47 pm 
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Baby
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Joined: Fri Apr 13, 2007 5:00 pm
Posts: 83
please contact support@raylightgames.com to receive help with this.

thanks


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PostPosted: Wed Aug 14, 2013 11:06 am 
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Joined: Wed Aug 07, 2013 4:57 pm
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I wrote to your support last friday but still got no answer. Is it normal for you to ignore your customers who paid for your software?


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PostPosted: Wed Aug 14, 2013 11:19 am 
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Baby
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Joined: Fri Apr 13, 2007 5:00 pm
Posts: 83
Hello,

sorry for the inconvenience. it is strange because generally we answer within few hours. it may happened that we did not get your e-mail.

could you please send it again directly to massi@raylightgames.com?

many thanks and again sorry for the delay in answering if this is the case.

Thanks


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PostPosted: Wed Aug 14, 2013 12:52 pm 
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Baby
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Joined: Fri Apr 13, 2007 5:00 pm
Posts: 83
Sorry but the email which you used to write us seems not to be used for the purchase and it is not present in our database of activations. could you send us your purchase e-mail.

Thanks


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PostPosted: Wed Aug 14, 2013 4:51 pm 
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Joined: Wed Aug 07, 2013 4:57 pm
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Thanks to all for the assistance.
The source of my problem is that we are using proxy to browse internet. Unfortunately at this moment XRayCatSurvivalToolkit does not support proxy bypass for activation.
Activated using 3g/GPRS modem.


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